These terms cover booking and attending an appointment, commissioning work from the fashion studio, and using this website. They are written in plain language rather than legal shorthand, and every operational term here matches what is published on the service pages.
Part A applies to almost everybody. Part B applies only if you commission a garment or book an alteration. Part C covers the website itself and the boring but necessary provisions at the end.
| Situation | What Applies | Clause |
|---|---|---|
| Cancelling an appointment | Twenty four hours notice, or forty eight for bridal and bookings over ninety minutes | A6 |
| Arriving late | We shorten or rebook rather than rush, and the full fee may still apply | A7 |
| Deposits | Bridal and bookings over ninety minutes only, deducted from the final bill | A4 |
| Prices changing at the desk | They do not. The website price is the price you pay | A2 |
| Being declined a treatment | Certain medication and skin conditions mean we cannot proceed | A10 |
| Unhappy with a result | Tell us in the chair or within seven days and we will look at it | A14 |
| Cancelling a bespoke commission | Refundable until cutting begins, not afterward | B4 |
| Being photographed | Only ever with your permission, asked every time | C6 |
These apply to every appointment at the beauty salon, and to consultations at the fashion studio. Booking with us means accepting them.
All appointments are by arrangement. We do not operate walk in slots, because every booking is allocated the full time it needs rather than being fitted between others.
An appointment is confirmed when we send you written confirmation stating the date, time, treatment, duration and the artist performing it. An inquiry alone does not hold a slot, and neither does a phone conversation we have not yet confirmed in writing.
The price published on this website is the price you pay. The homepage, the service page and the desk carry the same figures. If they ever differ, the website price applies and we will honor it without argument.
Some treatments are shown as a starting price because they genuinely vary. Hair color depends on length and density, nail art is priced by what you choose, and waxing packages change with the areas included. In every one of those cases we quote your actual figure before starting rather than after.
Nothing is added at the desk that was not agreed when you booked. We reserve the right to change published prices, and any change takes effect from the date it appears on the site. A confirmed booking is held at the price we confirmed.
Payment is taken at the studio at the end of your appointment, by card or cash. We do not take card details by email, by telephone or through this website, and any message claiming to be from us and asking for them is not from us.
Gratuities are never expected and always appreciated. Nobody here works on commission and nobody will suggest an amount to you.
A deposit is required for bridal bookings and for any appointment scheduled over ninety minutes. It is deducted from your final bill. No deposit is taken for a standard appointment.
The amount is always stated in writing when we confirm the booking. A deposit is refundable if you cancel within the notice period in clause A6, and is otherwise retained.
Gift cards are available for a set value or for a named treatment. A treatment gift card remains valid for that treatment even if the price rises afterward, so nobody is asked to pay a difference at the desk.
Gift cards are not exchangeable for cash and are not replaceable if lost. Please tell us at booking if you intend to use one so the appointment is recorded correctly.
Give us twenty four hours and there is no issue at all. We will move you to the next slot that suits and nothing is charged.
For bridal bookings and any appointment over ninety minutes we ask for forty eight hours, because those slots are long and are unlikely to be filled at short notice.
Cancelling inside the notice period means any deposit is retained. Where no deposit was taken we may ask for one on future bookings. We would rather not, and we understand that emergencies happen, so tell us what has occurred and we will be reasonable about it.
Call us rather than rushing. If the treatment can still be completed properly in the time remaining, we will carry it out. If it cannot, we will either shorten the service or rebook you.
We will not deliver a rushed version of something you paid full price for. Where an appointment is shortened because of late arrival, the original fee may still apply, since the time was reserved for you and cannot be given to anybody else.
Where an appointment is missed entirely without contact, any deposit is retained and we may require a deposit before accepting further bookings.
We do not operate a strike system and we do not blacklist people over one missed appointment. Life happens. Repeated no shows are a different matter and we will simply say so directly rather than quietly declining your bookings.
You are responsible for telling us, accurately and in full, about any medication you take, recent treatments you have had, allergies, skin conditions and pregnancy. We ask before every appointment and not only the first, because circumstances change.
We rely on what you tell us. If information is withheld or given inaccurately and a treatment causes a reaction as a result, we cannot accept responsibility for that outcome.
Everything you tell us is handled as described in our privacy policy, which means it is seen only by the artist treating you and is never used for marketing.
There are circumstances in which we will not proceed, and we would rather you knew them here than at the door. These include:
Where we decline for one of these reasons we will rebook you at no cost, and any deposit is carried over rather than retained. You may have traveled to reach us and the answer will still be no. That rule protects you and the client after you.
A patch test is required at least forty eight hours before a lash lift, and before any treatment involving a product you have not had here before where the manufacturer requires one. There are no exceptions to this, including for weddings and including where you have had the treatment elsewhere.
If you arrive for a treatment requiring a patch test that has not been carried out, we cannot proceed and the appointment will be rescheduled.
You may stop at any point. Say stop and everything stops, no explanation is required, nobody will attempt to persuade you to continue, and you pay only for what was completed.
You will be told what is happening before it happens. For intimate treatments you remain covered except for the section being worked on, and you will be told before every strip.
Massage pressure is agreed on a one to five scale before the treatment begins and checked at three points during it. You may change it at any time and it is not a comment on anybody's work to do so.
We describe outcomes honestly and we do not guarantee results. Skin, hair and body tissue respond differently between people, and several treatments require a course rather than a single appointment to achieve what was described.
Written aftercare is provided at the end of every treatment. Where a result depends on that aftercare being followed, and it is not followed, we cannot be responsible for the outcome. Aftercare is not a formality and the first forty eight hours are the ones that decide most results.
Tell your artist while you are still in the chair. That is when it is easiest to change and it is genuinely not awkward for anybody.
If you only realize afterward, contact us within seven days and we will look at it. Depending on what has happened that may mean a correction appointment, a partial refund or a full one. We would far rather fix something than have somebody quietly never return.
Complaints reach the founders directly rather than a form that disappears, and nothing is reported as resolved unless it actually has been.
These apply in addition to Part A when you commission a garment, buy from a collection or bring us a piece to alter.
Bespoke work begins with a consultation and a written quote covering the design, the cloth, the number of fittings included and the expected timeline. Work starts once you have accepted that quote and paid the agreed deposit.
Changes to the design after work has begun may affect both the price and the timeline. We will tell you what the effect is before carrying out the change rather than presenting it afterward.
Two fittings are included as standard on every made to measure piece, and a third is provided at no additional charge where the garment genuinely requires it. Nothing leaves the studio until it sits correctly.
Please bring the shoes and undergarments you intend to wear with the piece. A hem measured in the wrong shoes is a hem measured twice, and additional fittings caused by missed appointments or significant changes in measurement may be chargeable.
Allow six to eight weeks for a commission, and longer for heavily structured or beaded work. If you are working to an event date, tell us at the first appointment and we will say honestly whether it is achievable rather than agreeing and then rushing the finishing.
Where a delay is caused by cloth availability or by a fitting appointment being postponed, the timeline moves accordingly. We will keep you informed rather than letting a date pass quietly.
A deposit is required before a commission begins and is deducted from the final balance. It is refundable until cutting starts, and not afterward.
The reason is straightforward rather than punitive. Once cloth has been cut to your measurements it cannot be used for anybody else and it cannot be returned to the supplier. We will always tell you the date cutting is scheduled to begin so you have a clear point before which you can change your mind.
Because a bespoke garment is made to your specification, it is not returnable once completed except where it is faulty or does not match the agreed specification.
We take great care with pieces brought to us, and alteration is nonetheless work carried out on cloth we did not select and did not construct. Where a garment is fragile, previously altered, or made from a material that will not tolerate the change requested, we will tell you before starting and you decide whether to proceed.
Please point out any existing damage when you leave the piece with us so it can be recorded.
Completed garments should be collected within thirty days of us telling you they are ready. We have limited storage and pieces left beyond that period may attract a storage charge, which we will tell you about before applying.
We will make every reasonable effort to contact you before that happens, and we will not dispose of anybody's garment without repeated written attempts to reach them first.
These cover this website, conduct at the studio, and the provisions that apply to everything above.
Using this website, contacting us or booking an appointment means you accept these terms. If you do not accept them, please do not use the site or book with us.
Where a specific service page sets out a term for that treatment, such as the patch test requirement for a lash lift, that term forms part of this agreement.
You may use this site for your own personal and non commercial purposes. You may not attempt to interfere with its operation, gain unauthorized access to any part of it, or extract content from it systematically by automated means.
We aim to keep the site available at all times and cannot guarantee it. Access may be suspended for maintenance or for reasons outside our control, and we are not liable for any loss arising from the site being unavailable.
The photographs, written guides, service pages and garment designs on this site are our own work and are protected by copyright. You may link to any page freely and quote a short passage with credit. Reproducing our photographs, copying a service page or any commercial use requires our permission.
If you believe material on this site infringes your copyright, our takedown process is set out in the DMCA policy.
We take care to keep prices, timings and treatment descriptions accurate, and we check them against what actually happens in the studio. Errors are nonetheless possible, and content may become out of date between updates.
Nothing on this site is medical advice. Our guides describe what treatments do and do not do, and where something needs a doctor we say so. They are not a substitute for professional medical advice and should not be treated as one.
This site links to external websites including Instagram profiles and mapping services. Those links are provided for convenience and we do not control what appears on them.
Where a brand name or logo appears, it belongs to its owner and is used to identify a product or brand rather than to imply partnership, sponsorship or endorsement. Nobody named on this site has paid to appear here.
We will always ask before photographing your treatment, every single time, and declining costs you nothing. It has no effect on your price, your treatment or how you are treated afterward.
Permission given once is not permission for every occasion. You may withdraw permission at any time and we will remove the image from our own website and social accounts, though we cannot recover copies others have already saved.
We do not photograph intimate waxing, body treatments or anything carried out in a private room under any circumstances.
Everybody here is entitled to work without being subjected to abusive, threatening or discriminatory behavior. Where that occurs we will end the appointment immediately, the full fee remains payable, and we will decline future bookings.
Minors may attend for treatments we consider appropriate to their age, with a parent or guardian present who provides consent and the health information required under clause A9.
Please keep personal belongings with you. We provide a safe environment but we cannot accept responsibility for items lost or damaged on the premises.
We carry full professional insurance and every artist working here is qualified and insured, which we verify rather than assume.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, our liability in connection with any treatment or commission is limited to the amount you paid for it.
We are not liable for indirect or consequential loss, including missed events, travel costs or lost earnings arising from an appointment being canceled, shortened or declined.
These terms are governed by the laws of the Commonwealth of Virginia, and any dispute will be subject to the exclusive jurisdiction of the courts of that Commonwealth.
If any provision is found unenforceable, the remainder continues in effect. Our failure to enforce a term on one occasion is not a waiver of it.
We update these terms when what we do changes. The date at the top of this page always reflects the current version and we do not backdate it. Confirmed bookings are governed by the terms in force when they were confirmed.
It sets out how we operate, in plain language. It is not a substitute for advice from a lawyer, and nothing here should be relied on as a statement of your rights in a particular situation.
If anything here is unclear or you want to know how a term applies to your situation, email us and we will answer it in plain language rather than pointing you back at a clause number.
Related Pages
Every operational term in Part A already appears on a service page, a booking confirmation or the FAQ. Nothing here is a surprise condition introduced at the bottom of a legal page, and if you ever find a contradiction between this page and a service page, tell us and we will correct it.
